BAYADA’s team includes more than 20,000 home health care professionals, serving their communities in 22 states within the continental US, and India, from more than 300 offices. BAYADA specialty practices include Home Health, Adult Nursing, Assistive Care, Pediatrics, Hospice and Habilitation.
As the complexities associated with the delivery of quality healthcare in the U.S. have continued to increase, BAYADA Home Health Care sought to strengthen key competencies in their clinical workforce. The specific challenges of the home care clinical environment, coupled with data from employee satisfaction surveys and exit interviews, revealed a need for clinical management to develop the skills necessary to: build supportive relationships with office and field staff, facilitate learning (present and future), raise performance and expand thinking and approaches.
The BAYADA Clinical Coaching Program included two 2-day on-site learning sessions facilitated by Praxis. In these sessions, participating clinicians raised their self-awareness through exploration of their social identities, practiced active listening and effective questioning with empathy, were introduced to the components of coaching and applied this learning to several “real time” coaching scenarios. The coaching lab scenarios were solicited from participants in advance of the sessions, and practiced in a coaching lab environment with Praxis facilitators providing feedback.
Between learning sessions, participants underwent a 360° feedback process (an electronic survey which gathers feedback about an employee’s strengths and areas for development from a variety of raters throughout the company), and met with Praxis facilitators on an individual basis to analyze their results. Between sessions, participants met in smaller groups (Learning Cohorts) on the phone or through other media. The Learning Cohort agenda included a check in to talk about their experiences as they developed their coaching stances, and an update on the use of particular skills in their day to day environment. These meetings also helped to create a community of support and learning for the participants.