Forward thinking organizations want to be able to demonstrate their impact across multiple dimensions, including job fulfillment, employee engagement, improved trust, and collaboration. Doing so with quantifiable metrics can be challenging for organization development (OD) practitioners because we work in complex human systems.
Linshuang Lu co-authored this article with Laura Johansson. The article appeared in the journal OD Practitioner. In it, the authors explore approaches to evaluating impact from the nonprofit sector to organization development work and advocate for balancing our confidence and humility.